Last Updated: September 1, 2025 (IST)
1. Scope & Definitions
- Ready-To-Ship: Items already made and in stock.
- Made-To-Order / Customized: Items crafted after you order (including personalization, size, color, name/monogram, special measurements).
- Production Start: When we procure materials specifically for your order or begin crafting any part of it.
- Dispatch: When a tracking ID is generated and the shipment is handed to the courier.
2. How To Cancel
- Go to My Orders → select the order/item → Request Cancellation; or email support@aavishkart.com with your Order ID and reason.
- If the order shows Out for Delivery, you can refuse delivery at the door. This refusal will be treated as a valid cancellation, and refund will be processed once the shipment is returned to us (RTO — Return-to-Origin).
3. Cancellation Windows & Refund Outcomes
A) Ready-To-Ship
- Before Dispatch: Free cancellation with full refund.
- After Dispatch / Out for Delivery: Refusal allowed. Refund of full product value processed once RTO is received.
B) Made-To-Order / Customized
- Within 12 hours of order placement and before Production Start: Free cancellation, full refund.
- After Production Start and before Dispatch: Refund = order value minus actual irreversible costs (materials procured, artisan labor). Deductions are proportionate, transparently documented, and capped at 50% of order value unless supported by receipts.
- After Dispatch / Out for Delivery: Refusal allowed. Refund processed (minus customization costs as above).
4. Edits & Order Changes
- Customized items: changes allowed until Production Start.
- Ready-to-ship items: changes allowed until Dispatch.
5. Partial Cancellations
- Orders with multiple items can be partially cancelled for items not yet in Production/Dispatch.
- Refunds computed individually per cancelled item.
6. Coupons, Gift Cards & Promotions
- If the entire order is cancelled, valid coupons are reinstated.
- For partial cancellations, discounts are reapportioned across items retained.
- Gift cards/store credit refunds return to the original balance.
7. Payment Methods
All AavishkArt orders are prepaid. We accept UPI (GPay, PhonePe, Paytm), credit/debit cards (Visa, Mastercard, RuPay), Net Banking, PayPal, and bank transfers. We do not currently offer Cash on Delivery.
8. Seller-Initiated Cancellations (Parity Commitment)
If AavishkArt cancels an accepted order (e.g., unserviceable pincode, quality failure, operational error):
- 100% refund to the original payment method.
- If cancellation occurs after Production Start of a customized item, we will additionally provide store credit, ensuring parity with the obligations placed on customers.
9. Refund Timelines
- Refund initiation: within 48 hours of approval or RTO receipt.
- UPI/Wallets: 2–4 business days.
- Cards/Netbanking: 3–7 business days.
10. Bulk / High-Value / Multiple Units
- Orders flagged as fraudulent, bulk, or operationally risky may be declined or auto-cancelled.
- Any payment captured will be fully refunded.
11. Misuse, Fair Use & Account Actions
We may limit services where patterns show excessive last-minute cancellations or refusals, abuse of promotions, or multiple accounts used to bypass restrictions. Actions will always be reasonable, proportionate, and non-discriminatory.
12. Platform / Marketplace Orders
If you purchased via marketplaces (Amazon, Flipkart, Myntra, etc.), that platform’s cancellation workflows and timelines apply.
13. Shipping Charges, Platform Fees & RTO
- For prepaid orders cancelled before dispatch, shipping/platform fees (if collected by us) are refunded.
- For refusals after dispatch (ready-to-ship), refund includes full product value; shipping refunds depend on collection and platform rules.
14. Force Majeure
Events beyond our control (natural disasters, strikes, lockdowns, courier disruptions) may cause cancellations. Customers will receive a full refund.
15. Customer Support
Email: support@aavishkart.com
WhatsApp/Phone: +91-9326344403 (Mon–Sat, 10:00–18:00 IST)
For escalations, we cooperate with the National Consumer Helpline as required by law.
16. Jurisdiction & Compliance
This policy is framed in compliance with the Consumer Protection Act, 2019 and the Consumer Protection (E-commerce) Rules, 2020. All disputes shall be subject to the exclusive jurisdiction of the courts at Mumbai, Maharashtra, India.